Knowledgebase
1Inventory Related Issues 8Orders & Payment Related Issues 6Vendor/Owner App Related Issues 3Others Issues 6Support Related Issues
Knowledgebase : Orders & Payment Related Issues
How do I understand my invoice(s)?

Invoices have different tabs mentioning the charges levied and payouts. If you still have any queries, please reach out to Partner support, who will be able to guide you further.

How do Icome to know if my order has been cancelled by the custom...

You will hear a specific ringtone if an order gets cancelled. You can also view it on the Partner App. It will appear as a black strip on top of your orders page.

How will I know if I received an order?

You will hear a specific ringtone if you receive a new order and can also view it on the Partner App.

What does 'Products Packed'?

Marking an order 'Products Packed' is an essential part of 'Packing Time'. It's a simple feature on the Partner App which helps ChfMart Delivery Partners know that an order has been packed and is ready for pick-up, by clicking the button. Using this feature accurately, helps assign delivery executives to arrive 'just in time' for future orders.

What should you do in the following scenarios?
    1. The delivery executive picked up the wrong order. How do I avoid this?
      • You can avoid delivery executives picking up wrong orders by seeing the last 4 pulsating digits of the order ID and confirm it with the current order ID, before handing the food over to them.
      • You can call the delivery executive's mobile number, by finding it in the 'order section' of the Partner App and ask him to come back to collect the correct order.
      • In case you are unable to contact the delivery executive, you can reach out to Partner Support and request for a call back option. Our order management executive will reach out to you regarding your issue and will get in touch with delivery executive to do the needful.
    2. Delivery executive is not wearing the ChfMart uniform.
      • Our delivery executives are selected and trained in the best industry practices. In case there is a concern and you would like to bring it to our attention, please reach out to Partner Support via email at partnersupport@chfmart.com or by phone at 1234567890.
When will I receive my payments?

We do weekly payouts on Wednesdays or Thursdays, depending on your city.

Where can I see the payment details of calcelled orders?

For every cancelled order, you can see the amount to be refunded for the order. The details of percentage payout will be mentioned in the order details in the 'past orders' section in the Partner App.

Where is my Delivery Executive?

You can find the Delivery Executive arrival time as soon as he is assigned to your store’s order on the ChfMart App.
With the Track Delivery Executive button, you will be able to:

  • Know the time the delivery executive will arrive at your store
  • Call the delivery executive, in case of any issues