Knowledgebase
1Inventory Related Issues 8Orders & Payment Related Issues 6Vendor/Owner App Related Issues 3Others Issues 6Support Related Issues
Knowledgebase
Inventory Related Issues (1)
I want to edit my Products, how do I do that?
Orders & Payment Related Issues (8)
How do I understand my invoice(s)?
How do Icome to know if my order has been cancelled by the customer?
Vendor/Owner App Related Issues (6)
How do I check my Customers ratings on the Owner App?
How do I reset my Partner App password?
Others Issues (3)
I am getting a blocker on the Partner App saying my FSSAI/ GST details are missing or that my FSSAI Acknowledgement has expired. What do I do?
What are the benefits of different tiers?
Support Related Issues (6)
I am unable to reach Partner Support through the phone, what do I do?
I have raised a ticket with Partner Support. How long will it take to solve my query?
  
How do I improve my tiering?

Acceptance: Accept orders on the ChfMart partner app/web platform within 10 minutes of an order being placed

Edits: For items with no/limited supply, mark them ‘Out of Stock’ on the ChfMart partner app/web platform

Ratings: For low rated orders, study customer feedback/insights and improve on those parameters (Quality, Quantity and Packaging)

Cancellation: In case of closure/temporary unserviceability, 'turn off' your restaurant on the partner app. Mark items ‘out of stock’ to reduce cancellations due to unavailability of the items.

I want to add my other/new store on the ChfMart platform, how do ...

Login to chfmart.com and select 'BECOME A SELLER', from right top navigation section, and fill out the form with the details of your new/other store. Once you send the information to us, our team will contact you to verify it. To help speed up the process, please provide a contact number or email address. Once we’ve verified the listing, you will appear on ChfMart!

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