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What should you do in the following scenarios?
Posted by ChfMart Support on 09 July 2020 04:09 AM
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- The delivery executive picked up the wrong order. How do I avoid this?
- You can avoid delivery executives picking up wrong orders by seeing the last 4 pulsating digits of the order ID and confirm it with the current order ID, before handing the food over to them.
- You can call the delivery executive's mobile number, by finding it in the 'order section' of the Partner App and ask him to come back to collect the correct order.
- In case you are unable to contact the delivery executive, you can reach out to Partner Support and request for a call back option. Our order management executive will reach out to you regarding your issue and will get in touch with delivery executive to do the needful.
- Delivery executive is not wearing the ChfMart uniform.
- Our delivery executives are selected and trained in the best industry practices. In case there is a concern and you would like to bring it to our attention, please reach out to Partner Support via email at partnersupport@chfmart.com or by phone at 1234567890.
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